FAQs

There is no question too big or too small for our veterinarian. Below are some answers to our most common questions.

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We proudly serve the pets of Pendleton, Sc, and beyond

At  Country Creatures Veterinary Care, we get a ton of interesting questions from pet parents. Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at (864) 337-3758 for any other concerns you might have about your pet.

What types of animals do you see?

We provide expert veterinary care to livestock species: cattle, horses, small ruminants (sheep and goats), camelids (alpacas and llamas), pigs, and backyard poultry. We have limited ability to provide care for farm dogs and cats.

How do I establish a veterinary client patient relationship (VCPR)?

A Veterinary Client Patient Relationship (VCPR) is a relationship between a veterinarian and a client where the basis of interaction and trust is established and is critical to the overall health and wellness of the animal. A VCPR is formed during normal business hours with routine annual wellness and care visits. Regular appointments include annual immunizations, dental, herd walk-throughs, and wellness exams. Established clients earn the privilege of being seen for emergency cases. Non-established clients and patients will be seen on a case-by-case basis. This policy allows our doctors to provide the best care to our routine patients by creating a trusted relationship for future emergencies. A valid VCPR lasts 12 months.

To read more about VCPRs, please visit the American Veterinary Medical Association’s website.

How often should I have a vet out?
This is species dependent, but generally at minimum a veterinarian should examine your animal once a year.
What are the best practices when adding new animals to my herd?
Anytime you’re adding new animals to the herd they should be isolated from the herd with no direct contact for at least 2 weeks to watch for signs of disease, this is especially important for animals that are bought at a sale or with little known history and vaccination status. We’d be happy to examine any new animals to ensure herd health and wellbeing.
What are accepted forms of payment?

We currently accept cash, checks, and credit cards.

What's the financial policy?
  • ALL SERVICES MUST BE PAID AT THE TIME PROVIDED.
    All professional service fees and prescriptions must be paid in full during service.
  • All prescription and over-the-counter (OTC) items must be paid for at the time of service.
    Medications will not be dispensed without full payment of the product and services rendered. This policy also includes refills on prescribed  medications and OTC products, and full payment must be received before a refill is dispensed.
  • No additional services or medications will be administered or distributed to any account with an outstanding balance.
    If a balance exists on an account, all prior fees MUST be paid before additional services will be provided. Medical records are the property of Country Creatures Veterinary Care; we reserve the right to withhold the release of medical records until all outstanding balances are paid in full.
  • If there is an outstanding balance, late fees will be incurred after 30 days from the original service date.
    This monthly late fee charge will be applied every 30 days until the account balance is paid in full. This policy is in place to cover the costs of the billing procedure.
  • Non-refundable deposits will be required for same-day appointments, emergencies, or non-clients/calls outside our normal service area.
    This deposit fee depends on the service requested and must be paid in full before services are rendered. Non-clients are those without an established VCPR with the company or an expired VCPR
  • A cancellation fee of $80 will be incurred for appointment cancellations with less than 24 hours’ notice.
    If there is zero notice given and the appointment cancellation is made with our team on your property, the call fee and cancellation fee will both be charged to your account.
I’m on a tight budget, but my animal needs care; what do I do?

We understand that not every family has the same means to pay all the time, but unfortunately, we cannot keep our business open by offering free services due to lack of payment. To keep our fees reasonably priced, clients must pay for their products and services on time. Please let us know if you have any financial concerns regarding an estimate or invoice. Our doctors are happy to see your animal, perform a physical exam at our standard rates, create different treatment plans, and review pricing before further services are provided. If you cannot afford a treatment plan, we will do our best to work with your budget to provide your animal with quality care. Though it may not be the best option, some treatment is often better than not treating at all. If you have any financial concerns or constraints, please be upfront with us and notify staff or veterinarians before treatments are performed. We accept all major credit cards. Not paying for products and/or services rendered is a criminal act.